Which Vendors do you represent?
Genesis represents DaySpring, Kerusso, Carson, Creative Brands, Howard’s Jewelry, Harvest House Publishers, Simon & Schuster, and more. We select our vendor partners carefully to be sure they meet the highest quality standards you expect. You can find a complete list on our Vendors page.
Who is my Sales Rep?
Please click here to view the list of Genesis sales representatives and the states they cover. Our Sales Representatives are happy to assist you in selecting the best vendors and products to suit your needs.
Online Shopping: How do I sign up?
Our online shopping site is updating to MarketTime on May 29th. You can see more information here.
You can start shopping on MarketTime here.
You can start shopping on MarketTime here.
Online Shopping: How To Articles:
Here are some How To Articles for you to review as you get started - click the links to download:
Shopping on Genesis B2B Site
Adding a New Buyer to Your Retailer Account
Shopping on Genesis B2B Site
Adding a New Buyer to Your Retailer Account
Online Shopping: Which vendors are available?
Our online shopping site is updating to MarketTime. You can see vendors available to shop on the site here.
You can place an online order with many of our vendor partners on our e-commerce site (MarketTIme) with your Account. Shop Accessibility (Imagine Design); Carson Home Accents; Christian Brands; Creative Brands; Glory Haus; Harvest House Publishers; Howard's Inc.; KERUSSO; Nicole Brayden Gifts; Spoontiques; and Swanson Christian Products.
At this time, orders for DaySpring and a few other vendors must be submitted directly to your sales representative. All of our sales representatives can be contacted through our website, here.
You can place an online order with many of our vendor partners on our e-commerce site (MarketTIme) with your Account. Shop Accessibility (Imagine Design); Carson Home Accents; Christian Brands; Creative Brands; Glory Haus; Harvest House Publishers; Howard's Inc.; KERUSSO; Nicole Brayden Gifts; Spoontiques; and Swanson Christian Products.
At this time, orders for DaySpring and a few other vendors must be submitted directly to your sales representative. All of our sales representatives can be contacted through our website, here.
Online Shopping: I'm a long-time Genesis customer. Do I still need to create an account?
Yes. Yes. Through this upgrade to MarketTime we will need all current customers to create a new username and login. Please be on the lookout for a generic email from MarketTime, branded with our logo allowing you to create your username/password. When you receive this email, please follow the prompts and you will be on your way to shopping via our new site! If you need assistance creating your MarketTime account, please contact your sales rep.
Online Shopping: Why does it say my browser isn’t supported when I click the ‘Shop Online’ button?
To shop online from the Genesis website, please be sure to use either Google Chrome or Microsoft Edge. Other browsers are not compatible with our e-commerce site.
Online Shopping: Why can't I log in?
Our Genesis online shopping account is transferring to MarketTime. Our new online shopping site on MarketTime will open on May 29th. Learn more here.
If you are experiencing a login issue with your email or password, and after following the prompts on the login screen (Forgot email or password) your issue still is not resolved, please contact MarketTime Support for assistance. Genesis does not have access to customer logins.
If you are experiencing a login issue with your email or password, and after following the prompts on the login screen (Forgot email or password) your issue still is not resolved, please contact MarketTime Support for assistance. Genesis does not have access to customer logins.
Do I pay Genesis for my order(s)?
No, please do not mail any payments to Genesis. You will pay each vendor directly with whom you place an order. Payment is either made by credit card or invoiced with vendor select terms. If shopping online, payment is transmitted to the vendor through your account.
Do you attend trade shows?
Yes, our Reps attend various trade shows around the country as many of our vendors use these events to showcase their products. These shows include the AmericasMart Atlanta Gift Show, Dallas Total Home & Gift Market, Las Vegas Market, Christian Product Expo (CPE), Catholic Marketing Network Show, Mid-Atlantic Retail Show, Mid-States Rendezvous, Orgill Dealer Market, and others.
Is Genesis a distributor?
No, Genesis is not a distributor and does not warehouse or ship product. We represent many vendors and our sales team places orders directly with them, who in turn ship to your store.
Do I need separate accounts for each Vendor?
Yes, each Vendor requires a separate account for your store. Your Sales Representative can assist you in setting up these accounts.
Who do I contact for customer service?
Your sales representative is the best person to help you with customer service issues, and they can also assist you with contacting our vendor’s customer service. If your sales representative is unavailable or you have a general question, please email orders@genesislink and expect a response in 1-2 business days.
Can I place my order now and have it shipped later?
Yes, typically you can delay shipping. However, each vendor has an individual policy and that may not always be an option. Our sales representatives can assist you with any questions and provide specials/discounts.
Can Genesis represent my product?
If you have a product line that you are interested in Genesis carrying, you may email [email protected] with the product information, your contact information, and applicable catalogs. Our team will review the information and contact you with next steps if there is interest in moving forward. We will not disclose any information you send us outside our organization without permission.
Is Genesis hiring?
We are always on the lookout for driven, experienced sales reps with a passion for excellence. With accounts across the entire United States, there is likely an opportunity near you. Apply by contacting our VP of Sales at [email protected]. Serious inquiries only.
